You might find the answer to some frequently asked questions below.

1. Is an Oracle reading right for me?
An Oracle card reading may not be right for everyone. It all depends on what it is you feel you need. Before we start and as part of a reading, we will have a chat on what it is you really hope to gain from a reading. Its important to commit to the full 60 mins given although it may not take that long. If you are in rush, it might be more helpful to rebook your reading at at another time. At my discretion sometimes readings can reach a maxiumum of 90 mins. You wont be charged for that. We explore different perspectives. You might be asked to take notes or write things down if, and only if we work on your beliefs. Inner work and insight work is not guarenteed as part of the reading.
2. Why don’t you tell the future?
The future is unfolding based on intent, and trust. What we intend is the direction we take in life as well as our attitude, and beliefs. What we believe we deserve, the actions we take, and what we do with what we currently have. Choice gives empowerment. You will never be told you are a victim. As the emotional side of ourselves should be revered. We all feel dis-empowered, upset and angry at times. Life leads to choice, reflection, action and your ability to receive and give. These card readings steer away from traditional card readings. Instead of telling you what to do, you can go within to ask yourself for the gentle guidance given. Always giving you the power to decide what works for you, and what is right for you!


Every future you can envision is probable a possibility. Meaning Its not set, and the actions you take, alongside the choices your making lead to the probability of what your intending. Many people can be vulnerable or going through distress when coming for readings. Being so some want to be told how there life will be. Which really is taking away there power to choose, guide and direct there own lives! Telling someone there future can be disempowering. However letting a person guide there own life is different. Another person always operates as catyalst to being up your inner beliefs and attitudes. These card readings are geered to put back response, and action into your life. Not only giving you food for thought but a lot to work on and think about.
3. How do card readings work?

Card readings work by bringing into awareness the hidden in yourself, so you can make a choice, rather than no choice. If you discover not making a choice works for you, then do that. By working with what you were not aware of you can then do what is best for you. No more forcing you to move forward in life. As life is natural and movement happens on its own. It’s not forced. However, what you are doing can help or hinder you. That is about what you believe helps or hinders you, not what others do. We all have a deeper part of ourselves where guidance exists. That part some believe connects to spiritual sources. Being human is spiritual as that is how we were made. However, a card reading is not about following what I believe is best for you, but considering options, and self-trust.

4. What kind of readings do you do?
I cover relationships, health, abundance, and life purpose. Under Services on the home page, you can read more about these types of readings!
5. How old do i have to be to have a reading?

Its a requirement that your 18 years of age!

9. I don’t want my reading done online! What are my other options?

I can cover a phone call in the United kingdom to you for free. I do not currently occur any call costs to any phone call made to a mobile or landline in the United Kingdom for calls up to 60 mins. If you choose to book a reading by phone call, you will be asked to be available on your time and day of your reading when i call you . Please note that phone calls are available in the United kingdom only. If i believe your reading will be longer than 60 mins, i have to put the down and re call you so i can get the next lot of 60 mins for free so we can extend your call. However, this nothing for you to worry about

10. What makes your card readings different?

I use a huge range of skills to bring what is conflicting into awareness. This uses on the spot intuition that is meaningful, insightful and profound. Although there is no guarentee, a reading can give you a lot to reflect on. Things that you may have not considered before, not limited to different perspectives

11. Can i cancel my reading, if i change my mind? Refunds?
If you choose to cancel please do so within 24 hours of your booking. Your reading can re-scheduled if you wish. There is a no-show policy of 15 minutes. If you are late you will be asked to reschedule. This ensures a fair service to all who book to keep appointments on time.


Any payment made would be issued back to you once i receive notification of this cancellation. Unless the reading was claimed under a free offer in which no payment was made. A full list of terms and conditions, and privacy policy not limited to your consumer rights can be found at




Furthermore, all grievances can be addressed to
or on tel: 01295369323


Everything will be done possible to resolve your query. I try to ensure people are happy with the service received. If you do not believe your reading was delivered with reasonable care or skill, I will endeavour to resolve that matter. Please consult information on your consumer rights.
12. How do i book a reading?
You can follow this link:
http://www.calendly.com/phoenix-madley to book.
You can can also book from the services page, https://www.visionary-heart.com/services
13. How long is a card reading?

All readings are usually 60 minutes long. As they really give you the time to share, and also give time for you to reflect. Sometimes readings may run slightly longer, with no extra charges applied.

14. How do i pay for a reading? What happens for free readings?

When you book your reading you will be asked to pay through paypal. You do not need to be a member, and need to simply checkout as a guest. The payment feature is removed for free readings. An email confirmation will be sent to you confirming, the time and day of your reading. Please check your spam box. If you do not recieve this email, please let me know. I will always get in touch with you a few days before your reading to establish contact and any queries or uncertainities you may have. If you have requested an online reading i will get in touch with you online through messenger.

15. What happens to my information when i book?
After your reading is given, when booked through
https://calendly.com/phoenix-madley my booking system, these details are deleted after your reading by myself. I do not personally hold them on file. This means each booking you make is like a brand new booking. When you book you are required to give your name, and facebook profile name. If you are having a home visit this may include your home address. This information is kept by calendly for the duration of your reading. You can also access there privacy policy at




you also access my terms and conditions on my website


Please note all conversations through facebook messenger are deleted also for your confidentiality