Terms & Conditions

Terms & Conditions

Terms of Service: Please take the time to carefully read these Terms of Service. By using my service, you are indicating that you have read, understood, and agree to be bound by these terms. If you do not agree with any of the provisions in these Terms and Conditions, you do not have my permission to use any part of this service.


a. Consent: Testimonials, also known as reviews, are shared with the consent of the individuals involved. By providing a testimonial, you grant permission for its use on this website and my social media platforms.

b. Removal Requests: I will promptly honor any requests to remove a testimonial/review. Your address or email will not be disclosed in the use of your testimonial.

c. How to Request Removal: Testimonials/Reviews can be removed at any time upon your request. Contact me at visionaryheart@yahoo.com to request removal.

2.Further Confidentiality

    a. Ethical Conduct: All readings are conducted in an ethical, unique, safe, and confidential manner, in accordance with my Privacy Policy. Please read my privacy policy here.

    b. Voluntary Service: Readings are offered as a voluntary service. They are free and may provide guidance and empowerment, helping you consider possibilities and make informed choices in your life.

    c. Disclaimer: Please note that readings are not intended to replace medical, professional advice or treatment. You must be 18 years or older to receive a reading. Readings are conducted through Google Meet.

    d. Home Visits: Home visits for card readings can be specially requested, primarily in the Banbury area. Visits outside of Banbury may be occasionally arranged at my discretion, with the client responsible for covering travel costs to avoid any financial inconvenience to myself.


      a. Cancellation Policy: Cancellations must be made within a 12-hour period. A 15-minute no-show policy is in effect. If you are 15 minutes late for your reading, you will need to rebook. I understand that emergencies and unforeseen circumstances can arise, and I will try my best to accommodate this. However, due to other potential bookings by clients, I would not be able to see you if you are late.

      b. Rescheduling: Rescheduling or cancellation can be conveniently done through the link provided in your confirmation email, the one you received when you booked a reading. You can also contact me at visionaryheart@yahoo.com.

      c. Right to Refuse Service: I reserve the right to refuse service to customers who consistently fail to show up for a reading.

      d. Emergency Cancellations: I also reserve the right to cancel an Oracle card reading in the event of an emergency, such as a family emergency or illness.

      e. Abusive Behavior: I reserve the right to refuse and cancel a reading in light of abusive behavior.

      4.Ownership of this Service

        a. Image Use: All imageson this website are stock images available for free use under the Creative Commons license unless otherwise specified. Many of the images across the website are AI generated.

        b. Credits: Special thanks are extended to various artists, including Kristine Weilert on Unsplash, John Hain on Pixabay, and resources like Unsplash, Pixabay, Pexels, and BenSound.com.

        c. Intellectual Property: The Visionary Heart logo, concept, and content within these pages are copyrighted and/or the intellectual property of myself, Phoenix Madley, and may not be used without prior authorization. Published articles, such as the Channeling of Archangel Michael, and the channellings of Lilith, may be shared with proper accreditation and a link back to my website.


          I provide a free service, meaning that you will not be charged for your Oracle card reading. However, voluntary donations are accepted upon receipt of your reading if you feel inclined to donate. I will not ask you for a donation. You can request a donation link from me, enabling secure donations via PayPal. A donation button is also available on the following page, “Donate to Visionary Heart.”


            a. Filing a Complaint: For all grievances, please contact me at visionaryheart@yahoo.com, and I will make every effort to address and resolve your complaint. I strive to ensure that individuals are satisfied with the service they receive.

            b. Resolution: If you believe that your reading was not provided with reasonable care or skill, I will work to resolve the matter. Refer to information on your consumer rights for further guidance.

            7.Limitation of Liability

              a. Acknowledgment: By using this service, you acknowledge and agree that I have offered my services and entered into these Terms and Conditions in reliance upon the warranty disclaimers and the limitations of liability set forth herein. These disclaimers and limitations reflect a reasonable and fair allocation of risk between you and myself and form an essential basis of the agreement between both parties.

              b. General Limitation: To the fullest extent permitted by applicable law, I shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use the service; (ii) any unauthorized access to or use of my servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through my service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

              c. Cap on Liability: In no event shall my aggregate liability for all claims related to the service exceed the amount of £0.00, given that the service is provided free of charge.

              8.Warranty Disclaimer

                a. No Warranties: I provide my Oracle card reading services on an “as is” and “as available” basis. I do not make any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

                b. No Guarantee of Results: I do not guarantee that my Oracle card readings will provide any specific results, outcomes, or benefits. The readings are provided for spiritual guidance and support only. What you take from the readings is down to your own mindset, perspective, beliefs, any skills you take on board or inner work you choose to do.

                c. Use at Your Own Risk: You acknowledge and agree that your use of my Oracle card readings is at your sole risk. I shall not be responsible for any loss or damage that results from your reliance on the readings or any information provided therein.

                Terms and conditions updated: 10 July 2024